Last Updated: June 2026

Welcome to WeWood India ("WeWood", "Company", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website, products, and services available through www.wewood.co.in.

By accessing, browsing, or placing an order on our website, you agree to be bound by these Terms & Conditions.

1. Company Information

WeWood is operated by STARWOOD VENEERS PRIVATE LIMITED, having its registered office at:

A-1, First Floor, W.H.S. Timber Block, Kirti Nagar, New Delhi, Delhi – 110015, India.

For customer support, contact us at:

• Email: info@wewood.co.in
  
• Phone: +91 9711630068
  

2. Eligibility

By using this website, you represent and warrant that:

• You are at least 18 years of age.
  
• You have the legal capacity to enter into binding contracts.
  
• All information provided by you is accurate and complete.
  

3. Products

WeWood specializes in handcrafted furniture, home décor, resin wood products, tableware, wall décor, and related accessories. Due to the handcrafted nature of our products:

• Variations in wood grain, texture, resin patterns, color, and finish may occur.
  
• Product images are for illustration purposes only.
  
• Actual products may slightly differ from the images displayed on the website.
  
• Such variations shall not be considered defects.
  

4. Pricing

• All prices are displayed in Indian Rupees (INR).
  
• Prices are inclusive of applicable taxes unless stated otherwise.
  
• We reserve the right to modify prices without prior notice.
  
• In case of pricing errors, we reserve the right to cancel or refuse orders placed at the incorrect price.
  

5. Orders & Acceptance

• An order placed by you constitutes an offer to purchase.
  
• Order confirmation does not constitute acceptance of the order.
  
• We reserve the right to accept or reject any order at our sole discretion.
  
• Orders may be cancelled due to product unavailability, payment issues, suspected fraud, or incorrect pricing.
  

6. Payment

We accept payments through secure third-party payment gateways.

By making a purchase, you authorize us to charge the full order amount through your selected payment method.

We are not responsible for payment failures caused by banks, payment processors, or technical issues beyond our control.

7. Shipping & Delivery

• Delivery timelines are estimates only.
  
• Delays may occur due to logistics, weather conditions, public holidays, strikes, or events beyond our control.
  
• Risk of loss and ownership of products passes to the customer upon delivery.
  
• Customers must inspect products upon delivery and report visible damage within 48 hours.
  

8. Cancellation Policy

Before Dispatch

Orders may be cancelled before shipment by contacting customer support.

After Dispatch

Once shipped, orders cannot be cancelled except as permitted under our Return & Refund Policy.

Custom-made, personalized, or made-to-order products are generally non-cancellable.

9. Return & Refund Policy

Returns and refunds shall be governed by our separate Return & Refund Policy.

We reserve the right to inspect returned products before approving refunds or replacements.

Refunds, where applicable, shall be processed through the original payment method within a reasonable period.

10. Warranty Disclaimer

Unless expressly stated, products are provided on an "as is" and "as available" basis.

To the maximum extent permitted under Indian law, WeWood disclaims all warranties, whether express or implied, including:

• Merchantability
  
• Fitness for a particular purpose
  
• Non-infringement
  

11. Intellectual Property

All content on this website, including:

• Logos
  
• Product designs
  
• Images
  
• Graphics
  
• Videos
  
• Text
  
• Website layout
  

is owned by or licensed to WeWood and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. User Conduct

You agree not to:

• Violate any applicable law.
  
• Interfere with website operations.
  
• Attempt unauthorized access to our systems.
  
• Upload malicious software or harmful code.
  
• Use the website for fraudulent purposes.
  

13. Limitation of Liability

To the fullest extent permitted by law, WeWood shall not be liable for:

• Indirect damages
  
• Incidental damages
  
• Consequential damages
  
• Loss of profits
  
• Loss of business opportunities
  
• Data loss
  

Our total liability shall not exceed the amount paid by you for the relevant order.

14. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

• Natural disasters
  
• Floods
  
• Fires
  
• Pandemic events
  
• Government actions
  
• Transportation disruptions
  
• Internet or power failures
  

15. Privacy

Your use of the website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in our Privacy Policy.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, Delhi, India.

17. Dispute Resolution

Before initiating legal proceedings, the parties shall make reasonable efforts to resolve disputes amicably through negotiation.

If a dispute cannot be resolved amicably, it shall be subject to the jurisdiction specified above.

18. Changes to Terms

We reserve the right to update, amend, or modify these Terms & Conditions at any time without prior notice.

Changes shall become effective immediately upon publication on the website.

19. Contact Information

For any questions regarding these Terms & Conditions, please contact:

STARWOOD VENEERS PRIVATE LIMITED

A-1, First Floor, W.H.S. Timber Block, Kirti Nagar, New Delhi, Delhi – 110015

Email: info@wewood.co.in

Phone: +91 9711630068